We are Epic Rentals, How can we help you?

Getting Started

2

• What happens after the rental period? Do I return the device, upgrade or keep it?
• What is needed to complete the verification process?

FAQs

5

• How secure is my online order?
• Is shipping really free?
• What happens after the rental period? Do I return the device, upgrade or keep it?
• What if I typed the wrong email address?
• What payment method do you accept?

Other

4

• Can I extend the subscription term?
• What does the device come with?
• What happens after the rental period? Do I return the device, upgrade or keep it?
• Why do you lock the devices?

Shipping and Delivery

3

• Is it safe to courier?
• My device was damaged/faulty when couriers delivered?
• When do I send the device back?

Verification

4

• Acceptable Proof of addresses
• My proof of address is not my shipping address
• What is needed to complete the verification process?
• Why was I declined?

• Verification General Questions

  2

• Bank Verification

  0

• Subscription Agreement

  0

• ID Verification and Proof of Address

  2

Payment Inquiries

3

• I missed a payment?
• What payment method do you accept?
• When is my payment taken? (Debit Date)