Epic Support
Everything about your rental in one place: how it works, what to do if something is wrong, and what is covered. If you would rather talk to someone, WhatsApp is the fastest way.
Keep your order number handy. Our hours are Monday to Friday, 9am to 5pm.
How a rental works
Browse and apply
Find what you want on epicrentals.co.za and send your rental application. Our team handles the paperwork and connects you with our finance partner.
Your agreement is with our finance partner
Once you are approved, you sign a lease agreement with our finance partner, the company that legally owns the item for the term. Payments run monthly by debit order on the day you choose.
Stocked through our supplier
Everything is sourced through South Africa's largest furniture and appliance buying group (est. 1968). That means quality products at bulk-negotiated prices, passed on to you.
If something is wrong with your item
Five steps. The 7-day window starts on the day it is delivered.
- 1Inspect on delivery
Check the item properly as soon as it arrives. Look for physical damage or anything that does not work before you start using it.
- 2Capture the evidence
Take clear photos or a short video of the problem. Video helps most for things like a screen flickering.
- 3Report within 7 days
Tell us in writing within 7 days of delivery. After that, the item is considered accepted in good condition.
- 4We lodge the claim
Once you have reported it, we log the claim with our finance and supply partners and look after the process for you.
- 5Sign and swap
When the claim is approved we arrange a replacement. Sign the updated release note when it arrives, and you are set.
What is covered, and what is not
Covered
- Manufacturing defects. We lodge the claim and handle it for you.
- A replacement when a claim is approved.
This is the manufacturer’s warranty. Epic Rentals lodges and manages the claim for you.
Not covered
- Maintenance and repairs
- Liquid damage
- Accidental or self-inflicted damage, such as a cracked screen
- Theft or loss
Agreement basics
Your agreement
- Monthly payments
- They continue while your agreement is active and cannot be withheld.
- Minimum term
- 6 months from the start date.
- Cancelling
- 30 days' written notice, after the first 6 months.
- Refunds
- Rental payments that have already been processed are not refunded.
Returns and payments
- Returning an item
- It must come back in its original condition. Fair wear and tear is fine.
- Keeping it
- The amount to keep it is in your lease schedule and is available at any time.
- Late payments
- Interest at 2% above prime, plus a R19.90 admin fee for each returned debit order.
Still need help?
Message us on WhatsApp with your order number and we will take it from there.